SHIPPING INFORMATION
| Country | Rates | Delivery Time |
| US – Standard Shipping | Free | Est. 3-9 business days |
| US – Expedited Shipping | $10 | Est. 2-3 business days |
| US – Next Day Shipping | $20 | Est 1-2 business days |
| Canada | Starting at ~$19* | |
| United Kingdom | Starting at ~$19* |
Note that for Canada and United Kingdom orders, shipping costs are dependent on your residence’s province or region.
If you are shipping to other U.S. territories, these times can exceed the noted amount. For specific questions, please reach out to hello@atemnyc.com
Please note that during holidays, new product launches, restocks and promotions, order processing times may be subject to delays. We thank you in advance for your understanding.
As of now, we ship to the U.S., United Kingdom, Canada, and South Korea. We are working hard to expand our shipping services to other countries!
For all South Korea/China wholesale orders, kindly reach out to jjmj@atemyc.com
We offer free shipping for all U.S. orders at this time.
PAYMENT INFORMATION
We gladly accept Visa, MasterCard and American Express, through our payment processing partners, Stripe, PayPal, and Quadpay. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.
If a personal care or skincare good is priced incorrectly on atemnyc.com, or the order processes an incorrect price at checkout, email us at hello@atemnyc.com and we are happy to refund you the amount under question as soon as possible. Our retailer partners are under no obligation to match atemnyc.com’s prices, under the Sale of Goods Act.
If you are having difficulty processing your order, kindly email hello@atemnyc.com. We will get back to you as soon as possible.
ATEM places the utmost priority on your private and personal information. We do not sell, share, or otherwise disseminate your information to other companies or third parties.
When you purchase from atemnyc.com, it will collect and store your name, billing and shipping information, phone number, email address, and PayPal information. This information is necessary to properly ship your order.
- ATEM utilizes third parties that may place cookies in your browser for targeted advertising purposes. Third parties may use this data for targeted advertising on other sites. To opt out, please visit www.aboutads.info.
- atemnyc.com is hosted on WordPress using the WooCommerce plugin and Quadpay/Stripe/Paypal payment processing system. The Company currently only accepts payment through Quadpay/Stripe/Paypal.
ATEM’s USA office is located at 79 Madison Ave., New York City, New York, 10016
ATEM Korea’s office is located at 147 Yanghwa-ro, Mapo-gu, Seoul, Republic of Korea, 03995
Questions? Kindly email us at hello@atemnyc.com
ORDERS AND RETURNS
If, for any reason, your order is cancelled, declined or limited by www.atemnyc.com, we will issue a refund to your credit card or debit card account in the amount of the charge (inclusive of all shipping, taxes and fees) and notify you that the order has been cancelled.
All orders on www.atemnyc.com are final sale unless you received a damaged or defect product. If you received what you believe is a faulty product, please email us at hello@atemnyc.com, no later than one (1) after receiving your order. We take full responsibility for damaged or defect products. It is the sole judgment and discretion of ATEM whether a product is faulty, has sustained damage as the result of normal circumstances or has been opened. We will be processing your refund or get you another product upon checking the condition of the products.
If you received an incorrect product, we apologize for this inconvenience and take full responsibility for the mistake! Email us at hello@atemnyc.com and we’ll send out the correct product as soon as possible.
If we can be of assistance, please do not hesitate to contact us! If you require any further information or have comments about our products, feel free to contact us at hello@atemnyc.com